Title: Current Payment Processing Status Post by: Daphne on March 23, 2012, 03:07:10 pm We're starting this thread so that people can keep track of how to give us money. Unless otherwise noted, this applies to both MCC and MCT.
As of today, you can pay using Visa-branded credit and debit cards only. MasterCard-branded cards don't work. We're super-sorry about this, but as usual, out of our hands. If you've tried to renew in the last couple of days and gotten a "200: Bad Signature" message, that problem appears to be fixed. We're continuing to work on payment options, and have some things in the pipeline. Thank you, as always, for your patience and support. Title: Re: Current Payment Processing Status Post by: jlpicrdh on March 24, 2012, 12:36:01 pm So the MasterCard thing, is that something that your processor is working on, or are you going to have to find a new processor for that? :(
Title: Re: Current Payment Processing Status Post by: Daphne on March 24, 2012, 12:40:04 pm So the MasterCard thing, is that something that your processor is working on, or are you going to have to find a new processor for that? :( To be totally honest, it is very unlikely we will ever be able to accept MasterCard-branded credit cards in the future. Title: Re: Current Payment Processing Status Post by: jlpicrdh on March 24, 2012, 12:52:35 pm :( Time to go buy one of those prepaid Visas then. Really sad that there's so much trouble over this. Oh well, at least there's something. Better than the garbage you had to go through last year.
Title: Re: Current Payment Processing Status Post by: Daphne on March 24, 2012, 01:09:38 pm We're working on a couple of solutions that might side-step the whole problem. And, in a way, being too-hot-for-MasterCard is a badge of pride. :)
Title: Re: Current Payment Processing Status Post by: jlpicrdh on March 24, 2012, 01:49:55 pm And, in a way, being too-hot-for-MasterCard is a badge of pride. :) There's certainly a delicious irony in a brand called MasterCard having a problem with a site like this. :)Title: Re: Current Payment Processing Status Post by: Snake on March 24, 2012, 04:06:56 pm how ???
it says that I'm not in the future to continue to pay down the MasterCard can? :'( Title: Re: Current Payment Processing Status Post by: Daphne on March 24, 2012, 04:55:29 pm how ??? it says that I'm not in the future to continue to pay down the MasterCard can? :'( To answer the question I think you asked: No, we are no longer able to accept MasterCard for any membership or download purchase. This was not our decision, of course! Title: Re: Current Payment Processing Status Post by: Snake on March 24, 2012, 05:56:55 pm ouch
There will be only one payment card or are there other ways other than Visa? Title: Re: Current Payment Processing Status Post by: Daphne on March 24, 2012, 07:20:02 pm ouch There will be only one payment card or are there other ways other than Visa? Right now, Visa cards are the only option. We're working on alternatives! Title: Re: Current Payment Processing Status Post by: tdougla on March 27, 2012, 09:53:45 pm Just as an fyi for people who don't have a Visa card and don't want to open a new account. I was able to renew my subscription using a Virtual Pre-paid card from https://www.entropay.com/ (https://www.entropay.com/).
Fees seem reasonable, about 5% when you load the card and a flat rate fee if you transfer money back off without making a purchase. It let me use my Mastercard to load the card, though I did have to confirm with my bank that I was authorizing the transaction. ((Disclaimer: I am not affiliated with this company in any way. Daphne, if this is post is a problem I'll be glad to remove it, just wanted to let some people know how I solved the problem without dinging my credit score by opening another credit account.)) Title: Re: Current Payment Processing Status Post by: Daphne on March 27, 2012, 10:24:08 pm Wow, thank you!
Title: Re: Current Payment Processing Status Post by: Snake on March 28, 2012, 04:12:48 am oh wow thank tdougla
my lifesaver :D ;D :D With best regards Snake Title: Re: Current Payment Processing Status Post by: jlpicrdh on April 01, 2012, 01:07:29 am I used the service suggested on here. It worked great. Before I did that however, I went out and purchased a Visa prepaid card. That didn't work so great. For some reason, it was declined. I'm not sure why, but if you don't have a visa, be careful going with a prepaid card. My guess is that the processor is not US based, and this particular card is limited to US based only.
Ran into trouble trying to get my rent paid this month too - way too many hoops. You'd think it would be easier to get someone to be able to take your money. Crooks do it all the time, why can't honest people? :P Title: Re: Current Payment Processing Status Post by: Daphne on April 09, 2012, 10:20:00 am I really can't emphasize this one enough: If you are using a standard Visa-branded credit card or debit card, and you are getting a "Decline" result, you need to contact your bank. They do not give us any information as to why the card was declined, and the usual reason is a security hold, since our processor is in Europe. We can't fix that; you need to call your bank.
Title: Re: Current Payment Processing Status Post by: robbie73_ on April 09, 2012, 11:01:22 am Daphne, When I renewed my MCC subscription (3 months), I used my visa credit card and had NO problems, it showed on my statement as "WALPAY" and it even included the 89 cent charge for International processing. ;D ;D ;D
Title: Re: Current Payment Processing Status Post by: jlpicrdh on April 09, 2012, 09:27:35 pm I really can't emphasize this one enough: If you are using a standard Visa-branded credit card or debit card, and you are getting a "Decline" result, you need to contact your bank. They do not give us any information as to why the card was declined, and the usual reason is a security hold, since our processor is in Europe. We can't fix that; you need to call your bank. The Visa pre-paid debit card I bought specifically says on their site that it is only valid for US based merchants. I got it at Target, so just an FYI, you'll want to be careful about who you buy from, and what their restrictions are. Title: Re: Current Payment Processing Status Post by: Rift120 on April 25, 2012, 12:16:57 pm I sent a e-mail as well, But I've tried 3 different cards, including a online shopping greendot card. and they have all been declined and my account expires saturday.
Is there a way I cna send you my fee via Paypal or something Daphne? Title: Re: Current Payment Processing Status Post by: Daphne on April 25, 2012, 12:21:32 pm Is there a way I cna send you my fee via Paypal or something Daphne? No, we cannot accept PayPal. Title: Re: Current Payment Processing Status Post by: Rift120 on April 25, 2012, 12:44:55 pm okay I even tried the Entropay thing and i can't load it. can you e-mail some alternate way to renew my subscription Daphne?
Title: Re: Current Payment Processing Status Post by: Daphne on April 25, 2012, 12:53:57 pm The final fallback is to mail us a check; the pricing is the same. You can send it to:
DVV Entertainment, Inc. PO Box 411344 San Francisco CA 94141 Be sure to put the login ID of your account on the check. Title: Re: Current Payment Processing Status Post by: Rift120 on April 25, 2012, 01:03:40 pm Looks like I'll be stuck a few weeks with no access while my check goes through the mail. Who do I make the check out to?
Title: Re: Current Payment Processing Status Post by: Daphne on April 25, 2012, 01:06:36 pm DVV Entertainment, Inc.
Title: Re: Current Payment Processing Status Post by: Rift120 on April 25, 2012, 02:03:53 pm Thanks Daphne. CHeck is in the mailbox waiting for the postman as we speak. so you should see it shortly.
Now if I could only brainwash the UPS guy to give me free next day airmail, it would be even better. Or maybe just send a spiral over to Walpay and tell them they will accept all major credit cards now :P Title: Re: Current Payment Processing Status Post by: Mars80 on May 31, 2012, 05:14:39 pm Also went the EntroPay route and it worked great. It's good to be back on the site.
Title: Re: Current Payment Processing Status Post by: robbie73_ on June 09, 2012, 09:30:04 am Daphne, Just renewed my 3 month subscription, till Nov 2012 and used my bank debit card(visa branded) as a credit card, NO problem, the charge came through as echoo uk for $44.95 and they added $1.35 for international fees, but it went through without my bank calling me to see if it was a good charge, and that's B of A!!! ;D ;D ;D
Title: Re: Current Payment Processing Status Post by: John on August 29, 2012, 08:35:59 am Please send me an email when you accept mastercard again.
I'll be waiting. Thanks Title: Re: Current Payment Processing Status Post by: Daphne on August 29, 2012, 09:24:09 am Please send me an email when you accept mastercard again. I'll be waiting. Thanks I would be very, very surprised if we're ever able to accept it again. Title: Re: Current Payment Processing Status Post by: laguna85 on October 28, 2012, 06:45:46 pm How long will it take you to depost check and post are payment?
Title: Re: Current Payment Processing Status Post by: Daphne on October 28, 2012, 09:04:22 pm How long will it take you to depost check and post are payment? We have to receive it first. Title: Re: Current Payment Processing Status Post by: laguna85 on October 29, 2012, 07:34:08 am How long will it take you to depost check and post are payment? We have to receive it first. I'm sorry after receive take about one -two days? Title: Re: Current Payment Processing Status Post by: Daphne on October 29, 2012, 02:26:05 pm I'm sorry after receive take about one -two days? Yes. Remember, I just got back into the office. :) |